Welcoming new sign ups to groups
How will I know when new supporters join my group?
The good news is SupporterBase has a feature that allows leaders to receive notifications when a new supporter joins a group.
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Within Settings > Mailers, you can select whether or not you want to “Send new supporter notification”, and configure the default notification email text, under the “New Supporter Notification” heading. If this is turned on, all group leaders will receive an email notification each time someone signs up to a group via the form on the group’s public page. It doesn’t currently trigger a notification for new supporters who are imported to groups or added via auto-tagging filters in NationBuilder but we’re working on a “new supporter” digest email to provide notifications about supporters added via those more passive mechanisms.
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Each group leader will also need to ensure they have enabled email notifications within their personal user profile.
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Finally, within each supporter group you can configure the point people that should receive all notifications for the group (including requests to approve bulk communications, as well as new supporter notifications etc). Just head to the “Edit” section, and under “Which admins should receive notifications for this group?”, you can set all admins across your SupporterBase to receive all notifications or only specific admins. If you select the “Only specific point people” option, then leave the text box blank (ie do not nominate any point people), then only captains, and not admins, will receive general notification emails.
To further help group leaders engage new sign-ups, you may want to use the filtering feature that allows group leaders to see the date a supporter joined a group, and filter by that field (from most recent signup to least recent signup).
You can see that live on any group page. The “supporter since” field on each profile signifies the date they were added to your nation; the “group member since” field shows when they joined that specific group, and the “Joined at” filter at the top of the page lets you sort supporters by when they joined the group.