Calling session statuses and skip types

This reference covers every status and skip type you'll see inside a calling session, what each one means, when it's set, and what it affects.

Session statuses

These appear on the Calling Sessions index page in the status column.

Supporter statuses inside a session

Each supporter in a calling session carries a status that controls whether they're in the queue and how they appear in the data table.

Skip types

Five variants, each with different return behaviour. Pick the one that matches what the supporter asked for, or your judgement about when to try again.

Cycle reset behaviour

When you click Start a new cycle, here's what happens to each supporter:

Unavailable vs Skipped

These two badges look similar but mean different things.

Unavailable is set before the call flow reaches a supporter, usually a cooldown from a recent call, evaluated at session creation or when cycling.

Skipped is set during the call flow, either by the system (when it passes over an unavailable supporter) or by you (via Skip for…).

So a supporter can move from Unavailable to Skipped during a cycle: they start with a cooldown badge, and once the call flow reaches them and skips past, they switch to the skipped badge.

Who can do what

Any leader on a group can see the group's calling sessions in the index page.

Further reading