Contact an individual supporter

Calls

Admins, captains and vice-captains can call supporters one at a time.

Choose who to call

1. Click Supporter groups in the left-hand navigation.
2. Open the group containing the supporter you want to call.
3. Find the supporter's card and click Call [first name]. The same button sits on their profile.
4. Click Start call.

Connect the call

You receive a phone call on your registered mobile. Answer it, and you are patched through to the supporter.

To change the number SupporterBase rings, click your name at the bottom of the left-hand navigation, then open Edit your profile.

Log the contact

The log contact form opens as soon as the call starts. Record whether the supporter answered under Contact status, RSVP them to an event under Event, and add anything from the conversation as a note.

To work through many calls in order, use a call list.

SMS

For 1-to-1 communication, you can send individual SMS to supporters. Available to admins, captains, and vice-captains.

Send an SMS

1. Go to your supporter group's main page.
2. Find the supporter you want to message and click SMS [first name].
3. Type your message into Message in the pop-up form.
4. Hit Send now.

Check for replies

Want to reach the whole group? See our Blast SMS guide.

Email

Admins, captains and vice-captains can send personalised one-to-one emails.

Send an email

1. Open your supporter group's main page.
2. Find the supporter using the search bar, the filter dropdowns, or by sorting on first name, last name or most recent contact.
3. Open their profile and click Email [first name].
4. Complete the pop-up form: Subject, Sender name and Body.
5. Click Send now.

Check your email inbox

Check your inbox for replies. See the Inbox documentation.

Further reading